This is usually a login/logout issue. Take the following steps.
- Log out in the upper right corner of the site, then log back in with your username and password. This will refresh access and should do the trick. If not, move onto #2.
- Refresh your browser by first clearing your cache. Then quit the browser application completely and reopen it to start fresh. We recommend using Firefox or Chrome. If this doesn’t work, move onto #3.
- Change your password. Do this by clicking on “Members” in the upper right hand corner of the site and scroll to the bottom of that page and click on “Account Info.” Once you’ve updated your password, log out of the site, then log back in with your new password.
If you’re accessing the videos on your iPad and using the Safari browser, try downloading the Chrome App and access the videos that way.
If these steps don’t work, write firstname.lastname@example.org and we’ll get back to you as quickly as possible.