Ah-ha! The old, ‘where did my email end up?’ You should know that we have little elves whose only job it is to jump all over any incoming emails so we can provide the most awesome customer experience. We would never intentionally ignore an email. If you suspect that one of our elves may have fallen asleep on the job and let it get past her, please send it again to email@example.com.
Remember that Lab assistance is available Monday through Friday, 9am to 5pm EST. If you have questions over the weekend, you’ll hear back on Monday.